12binggo Privacy Policy

12binggo Casino ("12binggo," "we," "us," or "our") operates the online gaming platform accessible at https://12binggo.vip (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, visitors, and prospective users (collectively, "you" or "Data Subject").

This Privacy Policy ("Policy") describes how 12binggo collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform and our services. It also explains the rights available to you under applicable Philippine data protection law and how you can exercise those rights.

This Policy should be read together with our Terms and Conditions, which are incorporated herein by reference. If you do not agree with any part of this Policy, please discontinue your use of the 12binggo Platform immediately.

12binggo collects personal data that is necessary to provide our gaming services, verify player identity, process financial transactions, and comply with our legal and regulatory obligations. The categories of personal data we collect include:

2.1 Registration Data

When you create a 12binggo account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (city, province, country)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and verify player identity, we may collect:

• Government- issued photo ID (passport, driver's licence, PhilSys National ID, SSS/GSIS ID, PRC ID, or Voter's ID)
• Proof of address (utility bill, bank statement, or barangay certificate dated within 3 months)
• Selfie or live photo for facial verification where required
• Source of funds documentation for high-value transactions

2.3 Financial Data

When you make deposits or request withdrawals, we collect:

• GCash or PayMaya / Maya account reference (mobile number)
• Bank account details (bank name, account number) for bank transfer transactions
• Debit card details (card number masked, expiry date) where applicable
• Transaction history, amounts, and timestamps

2.4 Usage and Technical Data

When you access and use the 12binggo Platform, we automatically collect:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Game history, bet amounts, and outcomes
• Login timestamps and access logs

2.5 Communications Data

If you contact our customer support team or communicate with us through any channel, we retain records of those communications, including chat transcripts, email correspondence, and support ticket details.

Data Category	Examples	Purpose
Registration	Name, email, mobile, DOB	Account creation, age verification
KYC / Identity	Government ID, proof of address	AML compliance, fraud prevention
Financial	GCash number, bank account	Deposits, withdrawals, AML
Technical	IP address, device info, logs	Security, platform improvement
Communications	Support chats, emails	Customer service, dispute resolution

12binggo uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 12binggo player account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to our games, process deposits and withdrawals, and deliver the full range of 12binggo Casino services.
• Age and Identity Verification: To confirm that you meet the 21+ age requirement and to verify your identity in compliance with Philippine gaming and AML regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other illegal or prohibited conduct on the Platform.
• Regulatory Compliance: To fulfil our obligations under the Philippine Data Privacy Act, anti-money laundering laws, and applicable gaming regulations, including reporting obligations to regulatory authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the 12binggo Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

Under the Philippine Data Privacy Act of 2012, 12binggo processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your 12binggo account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, gaming licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

12binggo does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

5.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processors (GCash, PayMaya / Maya, and partner banks), identity verification providers, cloud hosting and infrastructure providers, customer support platform operators, and fraud detection and security service providers. All service providers are contractually required to process data only on our instructions and to maintain appropriate security measures.

5.2 Regulatory and Law Enforcement Authorities

12binggo may disclose personal data to Philippine government agencies, regulatory bodies (including PAGCOR and the Anti-Money Laundering Council), the National Privacy Commission, and law enforcement authorities where required by law, court order, or regulatory directive, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 12binggo's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the applicable privacy terms.

5.4 With Your Consent

We may share your personal data with other third parties where you have given your explicit consent to such sharing.

12binggo uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyse usage patterns. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options to personalise your experience on 12binggo.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where players encounter difficulties, and how we can improve. Data collected is aggregated and anonymised where possible.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 12binggo Platform. For essential cookies, no opt-out is available as they are required for the Platform to operate.

12binggo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active player account, and to comply with our legal and regulatory obligations. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

12binggo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored on our systems is encrypted using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorised 12binggo personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: Available for player accounts to provide an additional layer of security beyond username and password.
• Regular Security Audits: Our systems and processes are subject to regular internal and third-party security assessments and penetration testing.
• Staff Training: All 12binggo personnel who handle personal data receive regular data protection and security training.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 12binggo will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 12binggo:

• Right to be Informed: The right to be informed of how your personal data is collected, used, and processed — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data 12binggo holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your 12binggo account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

The 12binggo Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. The minimum age for casino-style gambling in the Philippines is 21 years, and 12binggo enforces this requirement rigorously through age verification procedures at registration and on an ongoing basis.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any deposited funds to the payment source. If you believe that a minor has registered on the 12binggo Platform, please contact us immediately at the details provided in Section 13.

The 12binggo Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 12binggo Platform and does not cover the data practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. 12binggo is not responsible for the privacy practices or content of third-party websites.

12binggo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

We encourage you to review this Policy periodically. Your continued use of the 12binggo Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you may request account closure by contacting our support team.

12binggo has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. If you have any questions, concerns, or requests regarding this Policy or the processing of your personal data, please contact us:

• Data Protection Officer: 12binggo Casino DPO
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the 12binggo Platform